Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 12, 2024 - 13:00 UTC
Scheduled
Dear Customer,
Palo Alto Networks to maintain best-in-class security and operations and proactive has analyzed the build for your Prisma Access deployment and as a result, we have detected potential memory/session leak issues impacting your tenant, therefore it is necessary to schedule a maintenance window to upgrade.
Reason: This upgrade is crucial to ensuring the stability and security of our services. The upgrade also addresses the vulnerability to CVE-2024-3596 for customers using non-TLS-based PAP and CHAP. As for the Remote Networks and the Service Connections, the software upgrade addresses the PAN-OS certificate expirations as described in the below Live Community Customer Advisory,
Rollout: The rollout will begin in phases on October 12th, 2024 between 13:00 UTC and 21:00 UTC.
Impact: This upgrade affects all the running instances, including Mobile User Gateways, Portals, Remote Networks, Service Connections and Explicit Proxy (SWG) nodes
Actions: Retrieve all active gateway and portal IP addresses before the upgrade. Verify that you have added those addresses to your allow lists No action is required for ‘Remote Networks’, ‘Service Connections’ and 'Explicit Proxy' deployments.
We apologize for the inconvenience this may cause and assure you that our team will work diligently to complete the upgrade as swiftly as possible.
Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team or to the support team.
Sincerely, Prisma Access SRE team
Posted Sep 19, 2024 - 02:41 UTC
This scheduled maintenance affected: Prisma Access China (MU/RN/SC).